Corovus

Refund Policy

This policy explains when and how Corovus (operated by THIRTEENTH IDEA FZ-LLC) issues refunds for subscriptions, credit top-ups and hosting plans.

Subscription refunds

  • 7-day money-back guarantee. First-time subscribers can request a full refund within 7 days of their first payment.
  • After 7 days. No refunds for partial months. You can cancel any time — access continues until the end of the billing period, and remaining plan credits are forfeited when the period ends.
  • Annual plans. 30-day money-back guarantee. Within 30 days we refund pro-rata for unused months minus a 20% administration fee. After 30 days annual plans are non-refundable.

Credit top-up refunds

  • Unused top-up credits are refundable within 30 days of purchase; used credits are non-refundable.
  • The refund amount is (unused credits ÷ total credits in the pack) × the pack price.

Hosting refunds

  • 30-day money-back guarantee. Your first hosting plan is refunded in full if you ask within 30 days of paying for it, whichever term you chose.
  • Renewals. Paying again for a hosting plan, and the later months of a month-to-month plan, are not refundable.
  • What a refund does. The time the refunded payment paid for ends at once: a refunded first plan ends and its websites go offline, and a refunded month-to-month plan stops renewing. The same happens when a hosting payment is disputed with your bank. Your account and your files are kept, so you can buy a plan again.

Issues caused by our service

We refund or credit you for:

  • Failed agent actions — credits are refunded automatically when an action fails.
  • Service outages lasting longer than 24 hours.
  • Billing errors on our end.
  • Major bugs that cause data loss.

Non-refundable

  • Source-code exports (delivered means consumed).
  • Custom domain setup fees.
  • Custom development work, such as app conversions.
  • Usage above plan limits that you explicitly opted into.

Disputed charges

Please contact us before raising a dispute with your bank — we resolve most issues within 48 hours. Chargebacks filed without contacting us may result in account suspension.

How to request a refund

Email info@13idea.org with your account email, the payment ID or invoice number, the payment date, and the reason. We respond within 24–48 hours and decide within 3 business days.

Refund method & currency

  • Refunds go to the original payment method and are processed by our payment processor, typically within 5–7 business days. We cannot transfer a refund to a different payment method.
  • Refunds are issued in the original payment currency. For foreign currencies, bank or processor conversion fees may apply.

Account closure after a full refund

After a full refund, account access is removed and data is deleted after 30 days in line with our Privacy Policy.

Last updated: 12 October 2026.

These documents are published in several languages for convenience. The English version is the operative text, and prevails in the event of any discrepancy between the language versions.